Jibli — Beta Privacy Policy
Effective date: October 19, 2026
Version: 2026-10-19.2
Privacy contact: support@jibli.ai
1. Who controls your information
Jibli is a peer-to-peer marketplace app and website at jibli.ai operated by MacKit Limited, a company registered in the Commonwealth of Dominica, with its registered location in Roseau, Dominica. MacKit Limited is the controller responsible for determining the purposes and means of processing personal information described in this Privacy Policy, except where otherwise stated. This Policy describes the public beta’s data practices for the app and, where relevant, the website. Privacy inquiries may be sent to support@jibli.ai.
2. Information we collect
Account: username, display name, email, securely hashed password, optional phone number. Account sign-in is by email and password only. Public profile: city, country, biography and profile photo. Listings: travel routes, dates, capacity notes, item requests, descriptions, images, price, reward and deadlines. Orders: participants, status changes, optional purchase receipts and delivery-code event timestamps. Messages: order chat, including any phone numbers or payment instructions users voluntarily share. Trust and safety: reports, blocks, dispute evidence, reviews, ratings and moderation records. Optional verification: ID photo, selfie, consent timestamp, reviewer, result and review date. Technical: push token, preferred language and server error logs via Sentry with personal-data sending disabled. Feedback: response to the post-order payment-protection question, analyzed in aggregate.
3. Information we do not collect through beta features
Jibli does not currently collect payment-card data, bank-account or payout credentials through an in-app payment system; does not track precise location; does not access your contacts; and does not use advertising IDs, advertising/analytics SDKs or cross-app tracking. Important: if you voluntarily type an IBAN, CliQ alias, telephone number or other payment details into chat, that content is collected as chat content, even though Jibli does not process payments. Do not share passwords, full card numbers, identity documents or unnecessary sensitive information in chat.
4. How and why we use information
We use information to create accounts, authenticate users, display public listings and profiles, match requests with trips, enable chat, track order milestones, support delivery-code handover, send notifications, allow reviews and blocking, investigate reports, provide optional verification, secure the service, debug failures, answer support requests and comply with applicable legal obligations. We use aggregated feedback to evaluate future features. Jibli is designed to connect buyers and travelers internationally. Availability may vary by country and some features may be restricted under applicable law. Where data protection law requires a legal basis, we rely, as appropriate to the processing activity, on performing our contract with you, legitimate interests in operating and securing a safe marketplace, legal obligations, and consent where required. These legal bases do not override mandatory privacy rights in the countries where users are located.
5. Who can see information
Display names, public profile fields, trips, requests and reviews are visible to other users. Order details, receipt images, delivery-code records and chats are available to the two order participants and authorized Jibli personnel as needed for administration and disputes. Authorized administrators can review disputes and relevant chats. Optional ID photos and selfies are not public and are accessible only to authorized administrators. A verification badge and public reviews do not guarantee a user's identity, character or reliability. Users who receive your data may independently save or disclose it; avoid posting information you do not wish to share. If you report a user, trip or request, our team reviews the report, and the person you reported is not told who reported them.
6. Optional ID and selfie verification
Verification is optional. Before uploading an ID photo and selfie, we explain the purpose and require an affirmative consent checkbox; we record the consent time. Authorized administrators compare the submitted photos by hand; we do not use automated facial recognition or face matching. Images are stored privately, accessible through authenticated admin functions, and deleted promptly upon approval or rejection. If you delete your account before review, pending verification images are deleted. We retain the verification outcome, reviewer and review date. You can contact support to withdraw consent before review, although this may prevent completion of verification. ID and selfie photos can be sensitive information. We collect them only if you choose to get verified and agree to it, use them only to check your identity, and delete them as soon as our review is finished; we keep only the result and its date.
7. Providers and international transfers
We use Hostinger for hosting, database and file storage (configured server location: Frankfurt, Germany, European Union) and for account and notification emails sent from noreply@jibli.ai; Google Firebase Cloud Messaging for push notifications; and Sentry for error monitoring. The app offers email/password sign-in, not Apple or Google sign-in. Our website may use necessary cookies to function. We do not intentionally deploy advertising or cross-site tracking cookies. If we ever turn on visitor analytics or other non-essential cookies, we will update this notice and ask for consent where required before using them. Service providers may process information in other countries, including the United States and European Union, depending on configuration. Where legally required, we will apply appropriate international-transfer safeguards. We do not sell personal data.
8. Security
We use HTTPS, password hashing, encrypted delivery-code storage, private ID-image storage and a separate administrator login. Access to operational information is limited to personnel who need it for their duties. No internet service can guarantee absolute security. Contact support@jibli.ai if you suspect unauthorized access.
9. Retention and deletion
You can request account deletion inside the app. The account is deactivated immediately; associated personal data is scheduled to be anonymized after six months, to preserve limited records for disputes and abuse prevention. Orders, messages and reviews may remain in anonymized form. Verification images are deleted when reviewed or upon deletion while pending. We may retain information longer where required by law, necessary to resolve a legal claim or protect against abuse, and will minimize access. Sentry error logs are kept for up to 90 days and Hostinger server backups for up to 30 days, after which backups are overwritten or deleted under the configured rotation. Deletion from backups may take until the relevant backup expires, subject to applicable law. Anonymization permanently removes your name, username, email, phone number, profile photo, bio, city and country; your past orders, messages and reviews then show you as “Deleted user”.
10. Your choices and rights
You may edit your profile, delete your account, block another user, report a user, trip or request, and report a problem with an order in the app. Email support@jibli.ai to request access, correction, export, deletion, restriction, objection, or withdrawal of optional verification consent, as applicable under your local law. We aim to respond within 30 days, subject to legally required timelines and identity verification. You may complain to the competent data-protection authority where that right exists. Deleting your account does not erase information independently retained by other users.
11. Children
Jibli is intended only for adults 18 and older. We do not knowingly permit minors to register. Contact us if you believe a minor has provided information so we can investigate and take appropriate action.
12. Cookies, changes and contact
Our website uses cookies necessary for the site to function. We do not intentionally use advertising or tracking cookies. If visitor analytics or nonessential cookies are enabled, we will update this notice and obtain consent where required before using them. We will notify users of material changes to this policy as required by law and update its effective date. Privacy inquiries: support@jibli.ai. Operator: MacKit Limited, Roseau, Commonwealth of Dominica. A full registered service address may be provided where legally required.